IDC Partners is an Information Technology Infrastructure Library (ITIL) certified organization. ITIL is the only consistent and comprehensive documentation of IT Service Management best practices for Global 2000 Businesses. All our services are based upon a philosophy of employing industry standard methodologies. Our Business Continuity Planning, Program Management, and Information Technology Management and Direction (ITM.D.SM) practices follow methodologies published by the Disaster Recovery International Institute (DRII), the Project Management Institute (PMI) and the ITIL respectively.
Our defined methodology for interaction with clients, from thebeginning of the sales cycle through to engagement completion, is IDC Partners' Engagement Management Methodology. The frameworks for each project are defined in the terms, conditions, and scope of roles and responsibilities in the Statement of Work (SOW). Additionally, each project includes a change management process to continually ensure our delivery efforts are aligned with our client's expectation.
IDC Partners' methodology adds value to our clients by providing for consistent service delivery standards, knowledge exchange, facilitated communication, operational efficiency, and a “best bang for the buck”value proposition.
