ITM.D.SM

Today, the availability and reliability of the IT Infrastructure is vital to the achievement of your business goals. Information Technology Management and Direction (ITM.D.SM) is a suite of proactive services that enable you to focus on running your business. Whether you are a small business without a dedicated IT staff, a mid-sized company standardizing, or migrating computer systems for greater reliability, or large corporate culture changing dynamically with technology IDC can provide you the business strategies and technology solutions to keep your business up and running.

IDC Partners recognizes that IT support needs vary from company to company. In response, IDC Partners offers various service options to best fit the IT support needs of your business. This includes the following:

ITM.D.SMDashboard services ITM.D.SM Pro services ITM.D.SM Plus services
  1. Baseline Network Monitoring
  2. Baseline Network Reporting
  3. ITM.D.SMSupport Guide
  1. Technical Evaluation
  2. Performance Nework Monitoring
  3. Performane Network Reporting
  4. ITM.D.SM Enhance Support Guide
  5. Network Maintenance
  6. Help Desk
  7. On-site Support
  1. Network Patch Management
  2. Custom Network Reporting
  3. IT Infrastructure Services
  4. Procurement Services
  5. Business Impact Analysis
  6. Business Continuity
  7. Disaster Recovery
  8. Project Management

Have you considered?

  • Are your technology investments clearly aligned with your business goals?
  • Do you know the cost of downtime to your company?
  • Do you experience frequent slow internet connectivity or issues with email or printing?
  • Is spam or spyware an issue?
  • Is there an inventory of your hardware in software? Who keeps it? How is it updated? How is it published?
  • Is there a process for adding new equipment? Are your desktops and servers standardized?
  • Does your technology environment have formal operating procedures or change management policies?
  • Is your technology standardized with the same equipment manufacturer?
  • Do you a diagram of your network? Is it kept up to date?